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  Support for your professional practice - For professionals working with children and adults Real Supervision : supporting excellent practice TradeMark  
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terms & conditions
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Real Supervision is a product and service provided by Real Group (UK) Ltd.

  1. By becoming a client of Real Group (UK) Ltd you enter into a contract by which you:
    • Confirm that you are willing to participate in supervision.
    • Confirm that you have legitimate access to children / adults within an educational establishment and that permission has been sought and agreed from the head of that establishment to work with those children / adults for the purpose of supervision.
    • Confirm that you will not work with any client, either individually or in a group, without gaining informed consent from the client or in the case of children, their parents or legal guardians.
    • Confirm that you have been or are willing to be subject to suitable Criminal Records Bureau check if appropriate and have no undeclared offences that might put your clients at risk.
    • Agree to pay the relevant fees.
    • Agree to take full responsibility for your actions and opinions.
    • Agree to abide by these terms and conditions.
  2. All fees are payments in advance.
  3. Payment by direct debit entitles you to a trial period of one calendar month without charge. If during the trial period you decide you do not wish to continue with your subscription you must inform Real Group (UK) Ltd in writing by the 21st day of the trial period. If cancellation notice is received by the 21st day of the trail period your subscription will be cancelled and no charges will be made to your bank or building society account. If you decide to continue with your subscription no further action is required. Notification will be sent to you to confirm your subscription terms.
  4. Direct debit payments will be taken on the first working day of each month from your nominated bank or building society account and will constitute payment for one calendar month thereafter and are non-refundable. If at any point you decide to cancel your subscription you must inform The Real Group (UK) Ltd in writing by the last working day of the month. Subscriptions are cancelled on the last day of each month. Written notification will be sent confirming your subscription's cancellation. You must advise your bank or building society immediately of your decision to cancel your subscription and request cancellation of your direct debit.
  5. Payment by cheque or credit card entitles you to a 12 month subscription. Payment will be taken on the first day of your subscription. Notification will be sent to you to confirm your subscription terms. If at any point you decide to cancel your subscription you must inform The Real Group (UK) Ltd in writing by the last working day of the month. Subscriptions are cancelled on the last day of each month. Written notification will be sent confirming your subscription's cancellation. Refunds can only be processed for whole months. Refunds will be made using the same method as used for payment.
  6. Refunds will be processed within 28 days from receipt of notification.
  7. Subscription benefits are allocated on a monthly basis. It is your responsibility when and to what extent these benefits are utilised within any one calendar month. It is your responsibility to book supervision time. Subscription benefits cannot be rolled over from one calendar month to another.
  8. Unless stated otherwise fees levied by professional organisations for registration are payable by the client.
  9. Personal Information

  10. Clients of The Real Group (UK) Ltd must provide accurate and complete postal address, contact telephone number and e-mail address. We may refuse or cancel your enrolment if you do not supply these. Your details will not be used for any purpose other than the efficient and effective running of Real Supervision.
  11. The majority of correspondence with and from The Real Group (UK) Ltd is conducted electronically using e-mail and web-based protocols. Your details will be added automatically to our database. Your details will not be passed to any third party without your permission, unless requested by law or a similar authority.
  12. The Real Group (UK) Ltd abides by the Data Protection Act.
  13. Rights and responsibilities of The Real Group (UK) Ltd

  14. Depending on the subscription purchased The Real Group (UK) Ltd agrees to provide it's subscribers with all of the following:
    • Access to a supervisor for a specified time each month
    • Unlimited access to a discussion forum
  15. We reserve the right to change the price of Real Supervision with 30 days notice to existing subscribers.
  16. Real Group (UK) Ltd reserves the right to terminate subscriptions if it suspects that any part of these terms and conditions have been broken.
  17. Complaints

  18. If you have a complaint about any products or services provided by Real Group (UK) Ltd please contact us online or telephone 01273 35 80 80. One of our managers will contact you within 10 working days (excepting periods of closure normally Christmas and August).
  19. The manager will investigate your complaint and aim to provide a satisfactory way forward within a further 10 working days, subject to the limits outlined in these terms and conditions.
  20. Liability and contractual obligations

  21. Any liability will be limited to the payment of the enrolment fee paid, except in the event of personal injury or death at an event organised by Real Group (UK) Ltd.
  22. Information, whether on the web or in any other form, is provided for the use of clients and others at their own discretion. No liability will be accepted for the accuracy of any information or the consequences of its use by clients or others.
  23. Nothing in this agreement or in any material on the website or any other correspondence between us shall confer or purport to confer on any third party any benefit or any right to enforce any terms of this agreement.
  24. All client contracts are governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.
  25. Real Group (UK) Ltd is wholly owned by Mark Turner, Alan Macgregor & Siobhan Mellor, Chartered Psychologists. The administration address is PO Box 975 Canterbury CT1 9DR.
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